Service Organization Controls

SOC 2

The gold standard for demonstrating security practices to enterprise customers. Validate your controls through independent auditor attestation.

What Is SOC 2?

SOC 2 (System and Organization Controls 2) is an auditing framework developed by the American Institute of Certified Public Accountants (AICPA). It specifies how service organizations should manage customer data based on five Trust Service Criteria: Security, Availability, Processing Integrity, Confidentiality, and Privacy.

Unlike certifications like ISO 27001, SOC 2 results in an attestation report from an independent CPA firm. This report provides detailed information about your organization's controls and how effectively they operate, giving customers confidence in your security practices.

For SaaS companies and AI vendors, SOC 2 has become the de facto requirement for selling to enterprises. Most B2B sales processes include a security review, and a current SOC 2 Type II report is often the first document requested.

Trust Service Criteria

SOC 2 is built around five Trust Service Criteria. Security is always required; others are selected based on your services and customer needs.

REQUIRED

Security

Protection of system resources against unauthorized access. Required for all SOC 2 reports.

Availability

System is operational and usable as committed or agreed upon.

Processing Integrity

System processing is complete, valid, accurate, timely, and authorized.

Confidentiality

Information designated as confidential is protected as committed or agreed.

Privacy

Personal information is collected, used, retained, disclosed, and disposed of properly.

SOC 2 Report Types

Type I

Point-in-time assessment of control design

Timeline: Snapshot at a specific date

Best for: Initial compliance demonstration or quick wins

Type II

Assessment of control design and operating effectiveness

Timeline: Evaluation over 3-12 month period

Best for: Full compliance demonstration; required by most enterprises

Recommendation: Start with Type I to demonstrate control design quickly, then pursue Type II for full operating effectiveness evidence. Enterprise customers typically require Type II.

AI-Specific Considerations

Why SOC 2 Matters for AI Companies

Enterprise buyers require SOC 2 as table stakes for SaaS and AI vendors

AI systems process sensitive data requiring robust security controls

Model training pipelines must demonstrate data handling integrity

Processing Integrity criteria directly applies to AI prediction accuracy

Confidentiality criteria covers protection of proprietary models and training data

AI-specific controls becoming expected additions to SOC 2 scope

Why You Need SOC 2

Enterprise Sales

SOC 2 is non-negotiable for enterprise deals. Without it, you'll face lengthy security questionnaires or lose opportunities entirely.

Customer Trust

Independent attestation carries more weight than self-certification. Customers trust CPA-verified controls.

Risk Reduction

SOC 2 preparation identifies security gaps before they become incidents. The process itself improves your security posture.

Competitive Edge

In competitive deals, having SOC 2 when competitors don't can be the deciding factor for security-conscious buyers.

How ZIVIS Helps

Readiness Assessment

Comprehensive gap analysis against SOC 2 Trust Service Criteria, including AI-specific control considerations for model development and deployment.

Control Implementation

Guidance on implementing required controls, developing policies, and establishing evidence collection processes for audit readiness.

AI Control Mapping

Map AI-specific risks and controls to SOC 2 criteria, ensuring your model lifecycle and data handling practices are properly addressed.

Audit Support

Pre-audit preparation and ongoing support during the audit process, ensuring smooth interaction with your CPA firm.

Ready to Achieve SOC 2 Compliance?

Let's assess your readiness and create a path to successful attestation.

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